BOV addressing student stipend multiple payment

Bank of Valletta informs customers that, following a technical issue affecting a recent student stipend payment run dated 16 June, a payment file was processed more than once, resulting in multiple credits on a number of accounts.

The issue was identified promptly, and immediate action was taken to prevent further occurrences. The Bank’s Operations and IT teams are working closely to identify all impacted transactions and to reverse the duplicate entries in a controlled and orderly manner.

Customers are assured that:

•          Only the duplicate amount(s) will be adjusted;

•          Original stipend payments remain unaffected; and

•          No action is required from the customers.

Reversals will be processed over the coming days and may be reflected as account adjustments during this period.

Bank of Valletta remains committed to maintaining the integrity of its services and is taking all necessary steps to resolve the matter swiftly and minimise any inconvenience caused.

For further information, customers may contact the Customer Service Centre on 2131 2020 or via email at customercare@bov.com.

The Bank thanks customers for their understanding and sincerely apologises for any inconvenience caused.