BOV strengthens retail network for greater customer convenience
Bank of Valletta is continuing to invest in its retail network, giving customers easier access to the banking services they need, whether in branch, through self-service options or via digital channels.
One of the latest improvements is the extension of BOV’s Rabat Branch. Now fully operational, the additional space offers a more comfortable setting for both customers and employees, while helping the branch continue to provide a personal service to the local community.
The Bank has also reopened its Ħamrun Branch following urgent maintenance works. The branch resumed operations on 22 June and now welcomes customers from Monday to Friday between 8:30am and 1:30pm. Cashier services are available between 8:30am and 11:00am, while all other services continue to be offered by appointment.
In Gozo, cashier services at the Nadur, Xagħra and Xewkija agencies are now available on selected days. The updated arrangements reflect customer usage patterns while maintaining access to essential banking services across the island.
Commenting on these developments, Geoffrey Ghigo, Head Personal Channels at Bank of Valletta, said, “Customer needs are changing, and we are responding by offering more choice. We remain committed to a strong branch and agency network across Malta and Gozo, while also investing in the digital and self-service solutions that many customers now use for their everyday banking.”
“Our aim is simply to make banking easier and more convenient. Some customers prefer to visit a branch and speak to one of our people. Others prefer to use an ATM, pay with a contactless card or manage their banking online. We want customers to have the freedom to choose what works best for them.”
Mr Ghigo added that accessibility remains a priority. BOV continues to offer priority service to customers aged 60 and over every Friday between 8:15am and 9:30am across its retail network, helping elderly and vulnerable customers bank more comfortably.
Customers today can choose from several channels, including BOV’s extensive ATM fleet, internet and mobile banking, contactless payment solutions and contactless ATM technology. These services help customers manage their day-to-day banking quickly and securely, while enabling branch teams to dedicate more time to those who need personal support or advice.
These developments form part of BOV’s ongoing work to keep improving its retail network, combining investment in branches and agencies with stronger digital capabilities. In this way, the Bank is giving customers more flexibility, more convenience and greater choice, while preserving the personal service that remains central to its relationship with customers.
