Bank of Valletta has reaffirmed its commitment to delivering high-quality insurance and pension solutions for customers through its ongoing collaboration with Mapfre Msv Life, following a visit to Madrid for high-performing representatives from across the Bank’s distribution network.
The short visit brought together representatives from BOV’s Investment Centres, Personal Banking Channels, Business Development and Customer Value, and Private Banking teams. The initiative recognised strong performance in Insurance Services and Pensions during 2025, while also giving participants direct exposure to one of the Group’s leading international operations.
During the programme, participants visited Mapfre’s head office in Majadahonda, where they met senior management and gained first-hand insight into the company’s business model, life insurance strategy and investment management operations. The visit also gave them the opportunity to broaden their product knowledge, understand Mapfre’s approach to customer service, and exchange ideas with colleagues and experts from across the Group.
Beyond recognising individual and team achievement, the visit highlighted the value of continuous professional development in helping BOV representatives strengthen their understanding of the solutions offered to customers in Malta. It also reinforced the Bank’s commitment to investing in the expertise needed to provide customers with informed guidance across insurance, protection and long-term financial planning.
Alex Bezzina, Head of Insurance Services and Pensions Office at the Bank, accompanied the group. Commenting on the trip, he noted that, “This initiative recognised the strong contribution of our teams while also giving them valuable exposure to Mapfre’s wider expertise and operations. Opportunities like this strengthen knowledge, encourage the sharing of ideas and help us continue supporting customers with greater confidence and insight when it comes to insurance and pension solutions.”
BOV remains committed to working closely with Mapfre Msv Life to build on this partnership and continue enhancing the quality of service and solutions available to customers seeking protection, savings and retirement planning options.
