The Malta Chamber President inaugurates the 20th Edition of Malta’s Future Realised Conference

The below is the keynote address that was delivered by Chris Vassallo Cesareo, The Malta Chamber President, during the EY Malta Future Realised 2024 Conference:

I wish to begin by expressing my sincere thanks to EY for the kind invitation and for giving me the honor of opening today’s event. This gathering has become a significant highlight in our calendars. And this year’s session is particularly timely, as we find ourselves only five days away from the national Budget. This timing calls for all of us to engage with open ears and open minds.

As the President of The Malta Chamber of Commerce, Enterprise and Industry, with four months remaining in my term, I ask for the opportunity to share some of the insights and lessons I have learned along the way.

Like some of you, I began as an entrepreneur, representing a family business. When I took up this role, I had to adopt a broader perspective, moving beyond the contained, micro level to focus on issues impacting the country as a whole. No longer viewing challenges solely through the lens of a business owner, I found myself looking at Malta’s economy and society from a much wider angle—almost from day one.

Through The Malta Chamber’s engagement with its members, I have gained a hands-on understanding of the real challenges we face. These are challenges that not only hinder business productivity and efficiency but also impact the broader quality of life on our islands. We’ve talked often about these difficulties—businesses struggling to find skilled workers, the delays caused by traffic congestion, weakened infrastructure, rampant overpopulation, and the strain on our resources and environment caused by over-tourism.

I believe all of you have, at some point, heard and appreciated our constructive positions on these matters.

Today, however, I will take the liberty to address our country’s leaders, decision-makers, and economic stakeholders present here. I am confident that we all share the same common goal: improving the quality of life for everyone living and working in Malta.

With that goal in mind, I make this appeal to you. Our country’s focus on headline economic indicators such as GDP growth, per capita income, and unemployment rates, often overlooks the broader societal costs that come with pursuing growth at any cost. As we chart the way forward, we must shift from superficial assessments of economic success to a deeper, more holistic analysis of the well-being of our population—both now and in the future. Economic policies must prioritize sustainable development and ensure a good quality of life for all citizens.

Malta’s infrastructure is under tremendous strain. Skyrocketing housing prices, overburdened public services, and the daily stresses on our roads and utilities are signs that the current economic model, which depends heavily on increasing the number of foreign workers and tourists, is unsustainable. No matter how much we invest in infrastructure, if the demand continues to grow unchecked, we will eventually reach a point of no return. The simple truth is this: we need to rein in the numbers and focus on value and quality. Otherwise, we risk seeing a total collapse of our infrastructure and essential services.

At The Malta Chamber, we believe that the solution is clear. Malta is at a crossroads. Continuing with the status quo is not a viable option. What we need is a well-structured economic transformation strategy that enables sustainable economic growth while preserving a high quality of life.

Such a strategy would allow Malta to achieve several key milestones:

  • It would reduce our reliance on Malta’s attractiveness being tied to corporate taxation and shift it towards unique competencies and greater efficiency.
  • It would ensure that present and future generations are equipped with the skills needed to support this strategy, meaning our education system must be aligned and adequately resourced to meet these demands.
  • It would help us strike the right balance between economic growth and sustainability, two objectives that have long been seen as conflicting, but should instead reinforce each other.
  • It would direct investment towards value-added sectors, increasing productivity rather than pouring capital into developments that further strain our infrastructure, like hotels or supermarkets.

Today’s event centers on sustainability, a theme that The Malta Chamber has spoken about year after year. For example, in our response to Malta’s Sustainable Development Strategy for 2050, we emphasized that economic growth must go hand in hand with increased quality of life, well-being, and sustainability. Among our proposals were ideas like a smart energy grid, better use of organic waste, an e-mobility wallet, and new success measures like a well-being index. Achieving these goals requires a comprehensive economic transformation, one in which Malta must lead or risk falling behind.

We cannot discuss sustainability without addressing urban planning. Proper planning ensures a sustainable level of economic development while safeguarding our cultural and natural heritage. It also promotes efficient infrastructure and a high quality of life. Planning must be forward-thinking, taking into consideration the long-term impact on our environment and communities.

To accomplish all of this, we must strive for political consensus on an economic transformation strategy that values quality over quantity, productivity over volume, and compliance with transparent communication between the government and social partners. This means raising social dialogue to a higher level—giving stakeholders, including political players and social partners, a meaningful role in shaping Malta’s economic future. This cannot be limited by electoral timelines but must transcend short-term political gains for the sake of long-term national progress.

As Mario Draghi once said, we need maturity and foresight in our decision-making. We must look beyond short-term, domestic concerns and embrace a global, forward-thinking perspective. As a nation we have always proved to be resilient and risen to the occasion when change was required. Now it is the opportune time to collectively move into action once again and transform the challenges we are facing into opportunities. The decisions we make today will shape Malta’s future for generations to come.

I hope my remarks help set the tone for your discussions today. Congratulations once again to EY for organizing this important event, and I wish you all fruitful discussion.

Business session on the EU Global Gateway

This week, the Malta Business Bureau (MBB) held an informational business session on the EU Global Gateway.

The Global Gateway is an EU-led initiative to mobilise investments for sustainable and high-quality projects, taking into account the development needs of partner countries and ensuring lasting benefits for local communities. This also creates opportunities for European companies to invest and pursue new market opportunities in the developing world.

In an opening statement, The Malta Chamber President Chris Vassallo Cesareo, referred to the Global Gateway as a laudable initiative which reflects the values that lie at the heart of the European Union and fosters stronger partnerships with developing regions not on paper, but through sound deliverables. Mr. Vassallo Cesareo added that the Global Gateway is not just about investment but about creating sustainable and resilient connections in various sectors, from digital infrastructure and climate and energy solutions to transport, health, and education. But businesses were needed to drive the effort, and it is important for the private sector to have an opportunity to leverage EU financing tools such as guarantees, grants, and equity investments to reduce risk and open the door to long-term, sustainable investments.

The session was also addressed by Norbert Cilia, Assistant Director at the International Development and Economics Affairs Department at the Ministry of Foreign and European Affairs and Trade. Assistant Director Cilia emphasised Malta’s support for the Global Gateway and highlighted its potential to achieve transformative impacts in partner countries. Malta continued to push for more clarity regarding how micro, small and medium enterprises can meaningfully participate in the Gateway and Assistant Director Cilia confirmed that the Maltese authorities would continue to play a leading role in coordinating the participation of Malta’s private sector in this important initiative.

A detailed presentation on the EU Global Gateway and the tools as well as resources made available by the EU and development institutions for businesses to participate in projects was made by Rigo Belpaire, who is the Acting Head of the Private Sector Engagement and Employment Unit at DG International Partnerships, European Commission.

The business session was moderated by MBB EU Affairs Manager and Head of Brussels Operations Daniel Debono.

The Malta Business Bureau is the EU business advisory of The Malta Chamber and the Malta Hotels and Restaurants Association. It is also a partner of the Enterprise Europe Network.

Movers & Shakers 2024

PwC Malta issues report on Malta’s ranking in the Global Real Estate Transparency Index

PwC Malta has recently issued its report focused on Malta’s ranking in the Jones Lang LaSalle (‘JLL’) Global Real Estate Transparency Index (‘GRETI’) revealing that Malta still ranked within the list of “Low Transparency” countries, lagging behind other European countries. Over the past few months, PwC Malta has been working on Malta’s second contribution to the GRETI, as part of a project in collaboration with JLL and Archi+.

In this year’s edition of the GRETI, Malta has been attributed a score of 3.54 and placed 58th among the 89 participating countries which include countries within the EU such as France, The Netherlands, Germany and Sweden and other non-EU countries such as Mauritius, Puerto Rico, Morocco and Botswana. Malta’s results in this year’s edition remain unchanged when compared to the previous edition of the GRETI and in fact Malta continued to rank within the list of “Low Transparency” countries. Malta scored well on fronts such as governance of listed vehicles, regulatory and legal aspects, as well as the transaction process, but relatively low in areas such as sustainability, technology and digitisation, and availability of data.

The GRETI is an index based on a combination of quantitative market data and survey results, which has been published by JLL since 1999 on a biennial basis. Whilst this year’s index marks the 13th edition, it is the second one that Malta has been included in. The Index scores property markets on a one to five transparency scale (ranging between 1, Highly Transparent to 5, Opaque) and acts as an essential guide for companies operating in foreign markets, as well as a unique benchmark of real estate market transparency.

PwC Malta led the compilation of survey results for Malta through consultations with key stakeholders within the public and private sector, including real estate investors, key developers, architects, lawyers, notaries, real estate agents and property managers. The Index, based on JLL’s methodology, focuses on topics such as direct property indices, availability of property data in connection with transactions, valuations, the use of real estate technology in construction and property management (amongst others), real estate tax, land use planning, professional standards of agents, green building regulations and sustainability.

PwC Malta’s Territory Senior Partner, David Valenzia, said, “It is clear that real estate investors gravitate towards more transparent markets with more robust regulatory systems and lower
reputational and financial risks. Real estate is an important investment instrument locally and the gradual improvement of real estate transparency will continue to ensure the sustainability of the industry.”

“The results of this survey continue to highlight the areas the country needs to prioritise in moving forward to increase transparency. It is only by working upon identifiable targets that Malta can improve its score and ranking in JLL’s GRETI,” he concluded.

Read PwC Malta’s report by clicking here.

Skills Rush: Unveiling the results of the Human Capital Research Project

Earlier this week, the recent findings from the Human Capital Research Project (funded by the HSBC Malta Foundation and supported by The Malta Chamber) were presented to key education stakeholders. These results, presented by AI Expert Prof. Alexiei Dingli together with Economist Prof. Rose Marie Azzopardi, delve into the complex dynamics shaping Malta’s labour market and education system.

Drawing on interviews with employers, unions, and educational institutions, it highlights key issues and opportunities for strategic improvements in workforce development, mainly through upskilling and reskilling initiatives.

In her opening remarks, Dr Marthese Portelli, The Malta Chamber CEO, emphasised that our country needs to overhaul the education system and implement automation strategies to complement our workforce. “A more strategic offering for highly skilled non-EU citizens to fill pressing qualitative skill gaps in the labour market is required, and this needs to be set with clearly defined eligibility criteria including high salary thresholds,” she noted.

BOV announces interim dividend of €0.0924 gross per share

Bank of Valletta has just announced an interim dividend of €35 million for the first half of the year 2024, equivalent to a gross dividend of €53.8m. This amounts to a dividend of €0.0924 gross per share (€0.06 net of tax).

The dividend payout announced by the Bank follows the positive financial performance reported by the BOV Group during the first six months of 2024, for which the Group reported a profit before tax of €148.2 million, representing an increase of 40.9% over the same period in 2023. The dividend is planned to be paid on 27th November 2024 to those members appearing on the Bank’s Register of Members.

BOV Chairman Dr Gordon Cordina commented on the Bank’s latest announcement. “As we had announced during our market briefing on the BOV Group’s financial performance for the first six months of 2024, an in-depth analysis regarding the possible distribution of dividends to the Bank’s shareholders was carried out, taking into consideration important risk and other regulatory criteria that focus on the strength and viability of the Bank’s future business. The dividend we are proposing today is the result of our efforts to safeguard the best interests of our shareholders and wider stakeholders, and it is with pride that I can announce a dividend that is a just reward to our shareholders for the renewed trust they keep placing in this Bank.”

Echoing the Chairman’s comments, Bank of Valletta CEO Kenneth Farrugia stated, “This announcement is proof of the Bank’s commitment to continue strengthening its position as a leading financial institution in Malta. I am pleased to note that the decisions we have been taking over the past few years, coupled with a prudent but forward-looking approach to maintaining a healthy Balance Sheet are delivering the expected results. The proposed interim dividend is the result of the various strategic initiatives being implemented by the Bank across our customers, operations, governance and our valued people where, in the process, we are embedding ESG considerations. These initiatives are in turn strengthening the Bank’s financial position, enabling the distribution of dividends to our esteemed shareholders, and at the same time ensuring that we are meeting, and possibly exceeding, the service expectations of both our personal and business customers.”

BOV CX Week – A week of commitment, inspiration and innovation

The third edition of Customer Experience Week across Bank of Valletta has drawn to a close. It was a week jam-packed with inspiring events, insightful discussions, and a renewed commitment to putting customers at the heart of everything happening across the organisation. The week was a resounding success, driven by the enthusiastic participation of the Bank’s employees.

Highlights of the Week

CX Conference: The week’s activities kicked off with the much-anticipated and first ever CX Conference on 3rd October 2024, which gathered industry leaders, innovators, and experts to share insights on enhancing customer experience. Discussions covered a wide range of topics, including personalisation, customer engagement, and the role of technology in CX. The conference served as a platform for exploring new strategies and best practices to elevate the customer journey.

Frontline Experience: Throughout the week, non-customer-facing employees took part in the Frontline Experience, shadowing frontline colleagues and interacting directly with customers. This immersive initiative fostered empathy and provided a valuable perspective on customer needs and the challenges of daily operations, reinforcing everyone’s commitment to improving customer service across all levels of the organisation.

Members of the Bank’s Executive Committee also joined the ranks at several frontline areas including branches, investment and business centres, customer resolutions team, business generation and sales, and trade finance centre. In addition, they buddied with Customer Service Centre agents, in a bid to better understand the challenges encountered by customers and opportunities present in these roles. This initiative helped strengthen leadership’s connection to the frontlines and emphasised the importance of a customer-centric culture across the Bank.

CX Quiz: Adding an element of fun and learning, the CX Quiz tested employees’ knowledge of customer experience principles and best practices.  Prime Crew from the Data Intelligence Hub emerged as overall winners, followed by the Risk Takers from the Bank’s Risk Function, and the Bank’s Customer Service Centre Call Stars in third place. This year, the Bank’s CX Team also took to the streets, engaging with customers to ask about their expectations and experiences when receiving a service. These insights will help guide the Bank’s future strategies and efforts to meet and exceed customer needs.

Looking Forward

Reflecting on the Bank’s CX Week 2024, Acting Chief Customer Experience Officer Theodoros Papadopoulos explained, “Customer Experience Week is a celebration of our unwavering commitment to putting customers at the heart of everything we do. It’s an opportunity to recognise the dedication of our teams, who work tirelessly to deliver exceptional experiences and create lasting value for our customers. Together, we’re not just building a better bank—we’re building deeper, more meaningful connections with the people we serve.”

CEO Kenneth Farrugia expressed his appreciation towards the Bank’s employees, stating, “CX Week 2024 has exemplified our dedication to customer experience excellence, solidifying our ambition to remain the Bank of Choice for our customers. The enthusiasm, passion, and commitment demonstrated by our employees throughout our journey towards customer excellence, particularly this week, have strengthened our resolve to keep our customers at the core of everything we do.”

HSBC Malta Foundation funds restoration of 16 historic paintings at Jesuits’ Church, Valletta

HSBC Malta Foundation has announced a donation of €150,000 to the Jesuits’ Church Foundation, supporting the restoration of 16 historic paintings found at the Jesuits’ Church in Valletta. This significant contribution will help preserve these culturally and spiritually important works, which have been part of Malta’s heritage for centuries. The announcement was made during a visit that the Prime Minister Robert Abela had at the Jesuits’ Church in the run-up to Notte Bianca.

The project involves the disinfestation and conservation of several transept paintings, including those located in the Chapel of Saint Ignatius and the Chapel of Our Lady of Montserrat, together with their gilt decorative frames, as well as two oval paintings in the sanctuary. The restoration will be carried out in three phases, from 2024 to 2026, with each phase focusing on a selection of paintings to ensure their complete conservation.

“The HSBC Malta Foundation is honoured to support the restoration of these historic artworks, which form a vital part of Malta’s cultural and spiritual heritage,” said Geoffrey Fichte CEO at HSBC Malta. “Our appreciation of heritage and education aligns perfectly with this project, ensuring that future generations will continue to appreciate the rich history and artistry of the Jesuits’ Church. With a unique place in Maltese history, these paintings, along with their decorative frames, represent significant religious and artistic value.”

This project aims to preserve these treasures for the enjoyment and education of the Maltese public and visitors alike.

The restoration project is part of a broader commitment by HSBC Malta Foundation to support initiatives that enhance the cultural and historical heritage of Malta, promoting education, conservation, and community development.

Launching the Fourth Iteration of the Academy for Women Entrepreneurs in Malta

On October 11, the U.S. Embassy in Malta, in partnership with The Malta Chamber of Commerce, Enterprise and Industry (The Malta Chamber), proudly launched the fourth iteration of the Academy for Women Entrepreneurs (AWE) program, welcoming over 30 inspiring women who applied for the U.S. Department of State’s 2024 AWE program. U.S. Ambassador Constance J. Milstein and Mr. Chris Vassallo Cesareo, President of The Malta Chamber, presided over the launch and expressed their enthusiasm for the program and its participants.

In collaboration with The Malta Chamber, the U.S. Embassy has supported women entrepreneurs in Malta through this global initiative since 2022. The AWE program equips women with the essential knowledge, networks, and access needed to start and scale successful businesses. Participants get the opportunity to pitch business strategies developed during the program to compete for seed funding to invest in their ventures.

During remarks, Ambassador Milstein stated, “As a businesswoman, AWE is particularly important to me.  Your energy and innovation are truly the driving forces behind economic growth and social progress.  We hope that all of you who go through this program will not only drive innovation in Malta and deepen U.S.-Maltese economic ties but also serve as role models and mentors to girls and young women seeking inspiration, guidance, and equal opportunities.”

Mr. Vassallo Cesareo addressed the new cohort, saying, “The Malta Chamber is honored to have once again been entrusted by the U.S. Embassy and the U.S. Department of State to deliver the AWE program. This partnership reaffirms the importance and prestige of The Malta Chamber in fostering entrepreneurship and empowering women in business. It underscores the recognition of our commitment to promoting diversity, inclusivity, and the untapped potential of women entrepreneurs in Malta.”

In her comments, Rachel Bondi Attard, The Malta Chamber’s Head of Media & Communications Strategy, said, “Through this program, we aim to give you the tools, the guidance, and the confidence to navigate the world of business, no matter how daunting it may seem. This is just the beginning. Over the next months, you will be challenged, inspired, and pushed beyond your comfort zones.”

The AWE program supports the U.S. government’s National Strategy on Gender Equity and Equality, which aims to advance women’s economic empowerment globally. Implemented in nearly 100 countries, AWE has supported more than 25,000 women entrepreneurs around the world in developing their entrepreneurial ideas and growing their businesses.