BOV strengthens its merchant services as digital payments continue to grow

Bank of Valletta is reinforcing its commitment to digital banking innovation and merchant services, ensuring both personal customers and businesses have access to seamless, secure and innovative payment solutions.  During a recent visit to the eBanking teams, BOV CEO Kenneth Farrugia, together with Simon Azzopardi, Chief Personal & Wealth Officer, and Chris Degabriele, Head of eBanking, discussed the Bank’s ongoing digital transformation and the customer benefits of enhanced payment solutions. The CEO also personally thanked the teams for their efforts in driving the Bank’s digital transformation.

As consumer behaviour shifts towards digital-first payments, businesses need efficient, reliable, and secure solutions to meet customer expectations. BOV is enhancing its merchant services by offering more advanced payment acceptance options, improving transaction security, and ensuring businesses can process payments effortlessly – whether through contactless, mobile, or online channels.

Kenneth Farrugia praised the eBanking teams for their dedication in delivering top-tier merchant services. “Our merchants are at the heart of the economy, and our role is to ensure they have the right payment tools to grow and succeed. The way customers pay is changing, and BOV is committed to providing businesses with smarter, faster, and more secure solutions,” he said.

Chris Degabriele outlined how the Bank is scaling its teams to provide dedicated support to merchants. “We are scaling up to meet the increased demand for digital payment solutions. More businesses are embracing contactless and mobile transactions, and we are here to make that transition seamless for them,” he explained.

Simon Azzopardi reinforced the Bank’s vision for a stronger card acceptance business in today’s market. “Businesses require more than just a payment terminal – they need a partner who understands their needs and helps them adapt to changing customer trends. We are continuously refining our services and evolving to ensure businesses can offer faster, more secure, and more versatile payment options,” he noted.

With digital transactions continuing to grow, BOV continues to invest in its merchant services to ensure businesses can operate smoothly and thrive. By strengthening its Card Acceptance business, expanding its digital capabilities, and growing its expert teams, the Bank is setting the stage for a future of smarter, more efficient payment experiences.