Gross Mismanagement and Failure in Upholding Good Governance

Complete breakdown in the distinction between Government, civil service and political party in power

The Malta Chamber of Commerce, Enterprise, and Industry has long advocated for the principles of good governance, emphasizing transparency, accountability, and the separation of Government, civil service, and political parties. These values are essential for maintaining Malta’s reputation as a credible jurisdiction. The Malta Chamber is deeply concerned about the ongoing erosion of these principles, as evidence by the alleged identity cards racket. Government’s silence on this issue raises suspicions about the severity of the scandal and its potential to severely damage Malta’s international standing.

The identity card scandal is a symptom of broader governance failures. The Malta Chamber has consistently emphasized the importance of good governance and has issued two documents outlining several recommendations: “Ethical Business Calls for Change” and another titled “A Strong Transparency, Accountability, and Ethical Governance Framework for Members of Parliament”. These documents provide recommendations to protect institutional integrity. Unfortunately, these recommendations have largely been ignored, as evidenced by the continuing governance breakdowns.

The fallout from these failures in governance is not only affecting the public sector, but it is also impacting ethical businesses. Businesses rely on official documentation, such as ID cards, for their proper functioning, and management of commercial risk. The lack of good governance has slid to abysmal level, resulting in ethical companies being faced with higher commercial risk arising from uncertainty on the veracity of official document. This situation exemplifies the damaging consequences of poor governance, leaving businesses vulnerable to repercussions from government negligence.

Moreover, The Malta Chamber is alarmed by the blurring of lines between Government, civil service and the political party in power. This lack of crucial separation leads to the collapse of democracy. The lack of transparency in employment contracts, unclear procedures for handling high-ranking officials under investigation, and the frequent turnover of CEOs and Chairpersons within public institutions further destabilise these entities and undermine public trust.

The Malta Chamber warns that the long-term implications of these governance failures could be devastating for Malta’s international reputation, business environment and public confidence. The lack of trust in critical systems signals a deeper crisis in governance that threatens the nation’s security and stability.

At this crucial juncture The Malta Chamber demands immediate government action to restore good governance. This includes ensuring transparency in all appointments and processes, addressing the blurring of lines between Government, civil service and the political party in power, and also rebuilding the public’s trust in Malta’s institutions. Without urgent reforms, the nation risks further damage to its reputation and undermining the foundations of its success.

BOV elevates talent with exclusive London training

Bank of Valletta continues to invest in the professional growth of its employees, reinforcing its commitment to excellence in the financial industry. As part of this effort, BOV Asset Management sent four of its Financial Advisors to London for an exclusive two-day training program at Insight Investment Management (Global) Limited and Fidelity International. This training initiative is part of the Bank’s ongoing efforts to support its employees’ professional development and ensure that they remain at the forefront of modern industry trends. As the official representative of Fidelity in Malta, BOV values this partnership and the opportunity it provides for advanced training and insights.

Fostering Expertise at Insight Investment Management

The training began with an in-depth session at Insight Investment Management. The BOV employees had the opportunity to meet Ms Cathy Braganza, Senior Credit Analyst of the Vilhena High Yield Fund, a firm favourite among local investors. Valuable insights were shared on the Fund’s current bullish stance, highlighting attractive yield levels and low default rates. The focus on companies with robust growth potential and stable cash flows provided the team with fresh perspectives on high-yield investment strategies.

Expanding Horizons at Fidelity International

The BOV representatives engaged in a series of presentations at Fidelity International’s offices. Ms Cornelia Furse, Portfolio Manager, delivered an insightful presentation on the Fidelity Sustainable Global Equity Fund, emphasizing the importance of sustainable investments aligned with the United Nations Sustainable Development Goals. The session served to highlight the Fund’s commitment to making a positive environmental and social impact while achieving strong financial performance. Ms Libby NcNie, Fixed Income Investment Specialist, provided an overview of the Fidelity Euro Corporate Bond Fund, detailing the rigorous in-house research and strategic analysis used to identify optimal investment opportunities in a fund that emphasises favourable Environmental, Social, and Governance (ESG) characteristics.

Commitment to Continuous Learning and Development

“At BOV, we believe in nurturing our talent and providing opportunities for continuous learning and growth,” explained Mark Agius, Head BOV Asset Management who accompanied the BOV team of employees. “BOV Asset Management remains dedicated to empowering its employees through regular, high-quality training programmes both locally and internationally. This initiative, which has become a staple appointment in our diaries, not only enhances our employees’ skills but also reinforces our commitment to excellence and innovation in the financial sector. By investing in its people, the Bank works towards fostering a culture of excellence that benefits its customers and the broader community.”

HSBC Malta Foundation raises awareness for the conservation of the endemic Maltese Honeybee

The Foundation for the Conservation of the Maltese Honeybee (KNM), in partnership with HSBC Malta Foundation, is proud to announce the release of a new A6 postcard promoting the National Insect Initiative. This initiative aims to raise awareness and support for the conservation of the endemic Maltese Honeybee.

The Maltese Honeybee (Apis mellifera ruttneri), a unique subspecies evolved in isolation on the Maltese Islands, faces significant threats due to hybridisation and the accidental introduction of the Varroa mite in 1992. Conservation efforts are critical to preserving this locally adapted subspecies from extinction.

The Maltese Honeybee is currently a candidate to be classified as a National Species, an initiative of the KNM Foundation. If successful, it would join only five other local species holding this prestigious status. The Foundation for the Conservation of the Maltese Honeybee (KNM) is dedicated to preserving the unique Maltese Honeybee through education, conservation, and advocacy.

Highlighting these efforts, the new postcard features the Maltese Honeybee on a flower of the indigenous Mediterranean Thistle (Galactites tomentosa) on the front, and on the endemic Maltese Pyramidal Orchid (Anacamptis pyramidalis urvilleana) on the back, drawn by local artist and architecture student Karl Farrugia. The postcard’s design integrates elements symbolic of Malta, including the white and red colours of the Maltese flag and a detail from the Maltese Cross. A QR code links to an educational video about the Maltese Honeybee, available at https://youtu.be/PYmKpkSzJTQ.

This postcard, sponsored by HSBC Malta Foundation, will be available at HSBC branches across Malta and Gozo starting this August, with additional copies distributed in schools at the beginning of the new academic year in September.

Glenn Bugeja, on behalf of HSBC Malta Foundation said, “We are proud to support the call for the Maltese Honeybee to be declared the National Insect of Malta. We firmly believe that this elevated status would help raise awareness about this special pollinator, leading to better conservation efforts.”

Dylan Farrugia, President of the KNM Foundation, added, “As the initiative to declare the Maltese Honeybee continues to gather traction, we are proud to once again partner with HSBC Malta Foundation, who have generously renewed their support for our cause.”.

BNF Bank Reports Solid Performance in H1 2024, Fuelled by Strategic Investments in Technology

BNF Bank today announced its financial results for the first half of 2024, showcasing a solid financial performance and continued strategic investment in technological advancements. Despite the competitive financial landscape, the Bank has demonstrated resilience and adaptability, achieving a profit before tax of €6.3 million.

BNF Bank’s Chief Financial Officer, Mark Micallef, expressed confidence in the Bank’s ongoing progress, highlighting the significant yet manageable investments in digital transformation. He commended the Bank’s achievements in the first half of the year, including the successful implementation of digital customer onboarding and the opening of a new branch at the Campus Hub. Micallef assured customers that they can anticipate further enhancements in the coming months. He emphasized the Bank’s commitment to its core philosophy: BNF Bank’s success is driven by keeping customers at the forefront of everything it does.

Key Highlights of H1 2024:

Profit Before Tax:

€6.3 million, underpinned by robust core revenue streams.

Total Net Operating Income:

Increased to €18.5 million from €18.1 million in June 2023, driven by net interest income alongside net fees, commission income, and gains from net trading and investments.

Investment in Technology:

Operating expenses rose to €12.5 million, reflecting the Bank’s strategic investments in technology to drive digital transformation and enhance customer experiences.

Reduction in Credit Losses:

A reversal of expected credit losses amounting to €0.4 million highlights the Bank’s commitment to maintaining a prudent approach to credit risk management.

Profit After Tax:

€4.3 million, compared to €5.0 million for the first 6 months of 2023.

Strong Financial Position:

As of 30 June 2024, BNF Bank’s total assets grew to €1,277.8 million, compared to €1,236.4 million in December 2023. Loans and advances to customers also increased, reaching €975.2 million from €950.3 million in December 2023. The percentage of credit-impaired loans decreased to 2.5%, underscoring the Bank’s robust credit management practices.

The Bank’s commitment to maintaining a strong liquidity position is evident, with the Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) remaining well above regulatory requirements at 195.6% and 138.1%, respectively. The Bank’s Capital Adequacy Ratio stood at 17.4%, well above regulatory requirements and supporting a solid foundation for future growth.

Continued Growth and Innovation:

BNF Bank remains focused on leveraging its strategic investments to deliver innovative solutions and enhance customer service. The Bank’s ongoing commitment to technology and operational excellence positions it well to capture new opportunities and drive sustainable growth.

The Bank’s Condensed Interim Financial Statements for the six-month period ended 30 June 2024 can be accessed online on the Bank’s website.

BOV inaugurates its first financial well-being centre in Floriana

Bank of Valletta’s first Financial Well-Being Centre officially opened its doors last week, marking a significant milestone in the local financial services sector. The opening was attended by the Bank’s Chairman Dr Gordon Cordina, CEO Kenneth Farrugia, Chief Personal and Wealth Officer Simon Azzopardi and Chief Operations Officer Ernest Agius.

The Financial Well-Being Centre, located in St Anne Street Floriana, offers a comprehensive service to both personal and business customers. Services offered include financial planning and budgeting, lending, investments and retirement planning. The service is offered specifically through appointments with dedicated relationship managers or other specialised employees who are experts in their field, offering one-to-one personal meetings in a private space to ensure full client privacy and confidence. Customers will be served at their convenience by the same persons who assist them at their branch; they can also request other experts for specific services.

In his opening address, Kenneth Farrugia, BOV CEO expressed his satisfaction at the Bank’s progress in taking customer experience to the next level. “We are truly pleased to open the Bank’s Financial Well-Being Centre in Floriana,” he said. “This is both a first for BOV and a first for the Maltese islands, in line with our mission to empower individuals with the knowledge and tools they need to make sound and informed financial decisions. This new Centre represents a crucial step forward in our customer-centric driven strategy as we focus on taking a holistic approach to the Bank’s service experience.”

Simon Azzopardi, Chief Personal and Wealth Officer continued to expand on the Centre’s holistic approach to customer service. “Our Centre is specifically designed to offer a wide spectrum of services that encompass all that our customers may need at every stage of their financial journey. We truly believe in the financial wellbeing of our customers and this personalised, one-on-one approach will ensure that our clients receive expert advice that will truly help them meet their financial objectives.”

Dr Gordon Cordina, BOV Chairman highlighted the strategic importance of the Centre. “The establishing of this Centre underscores the Bank’s commitment to fostering financial resilience in today’s society. We are intrinsically linked to the Maltese economy and in our 50-year history have been present in the lives of the majority of Maltese. The Bank is ensuring that its physical presence in localities around Malta and Gozo is cemented not only by the traditional branch, but also by other more innovative outlets, making the Bank even more relevant today. This Centre reinforces our aspirations to continue to be leaders and innovators in the financial sector and a catalyst for positive change.”

Customers wishing to discuss their financial circumstances with our team at the new BOV Financial Well-Being Centre can apply online for appointments. Alternatively, they may scan the QR Code available outside the Centre itself to access the booking application on bov.com.

The Malta Chamber and Malta Enterprise partner to keep assisting start-ups

A collaboration between The Malta Chamber of Commerce, Enterprise and Industry and Malta Enterprise will see start-ups benefitting from a one-year membership with The Malta Chamber.

The agreement will allow businesses hosted at the Korradino Business Incubation Center (KBIC) to strengthen their network by enhancing their visibility and exposure. This will provide such businesses with the opportunity to actively participate in internal committees, join the Young Chamber Network, meet established business people, and access international opportunities.

The agreement was signed by Chris Vassallo Cesareo, The Malta Chamber President, and Kurt Farrugia, Malta Enterprise CEO.

President Chris Vassallo Cesareo explained how these start-ups’ membership within The Malta Chamber will offer access to valuable contacts, knowledge, and discussions in their respective sectors. “This membership will provide them with the right platform to share their perspectives and knowledge. Such support is crucial for these start-ups to not only thrive in an increasingly competitive business environment but also contribute to a better economic future for our country,” he stated.

Ahead of the signing, Kurt Farrugia noted “We value our commitment to providing quality support to our start-up clients at KBIC. In doing so, we routinely explore collaborative opportunities with key stakeholders to extend this level of support. We are therefore proud to work closely with The Malta Chamber in this regard, providing ample opportunities for our clients to benefit from active membership in The Malta Chamber and a dedicated programme for KBIC.”

HSBC Bank Malta reports record profits for 2024 interim results

HSBC Bank Malta reported record half year profits reflecting revenue growth, investment in people and technology as well as strong credit quality of the loan book. A record profit performance of €78.6m in the first half of the year has enabled us to continue the trend of rewarding our shareholders with the highest interim dividend over the last 10 years. The Directors are recommending a gross interim dividend of 10 cents per share.

Financial performance

  • Profit before tax increased by €19.3m to €78.6m, mainly driven by an increase in revenue due to the higher interest rate environment and higher credit recovery which was partially offset by higher costs as the bank continued to invest.
  • Revenue increased by €21.5m or 20% driven by rising interest rates and a 34% increase in trading income. Progress was also reported in net fee income and income from the insurance subsidiary.
  • A release of €7.0m was reported on expected credit losses (‘ECL’) in view of curing of non-performing loans and releases of overlays held by the bank in relation to inflationary pressures.
  • Costs are €6.6m higher than the same period in 2023. This increase was largely driven by the investment in people, technology as well as the new headquarters in Qormi, ‘HSBC Hub’.
  • During the first six months, loans to customers and deposits were slightly lower than those reported at 31 December 2023.  
  • Profit attributable to shareholders of €50.7m for the six months ended 30 June 2024 resulted in earnings per share of 14.1 cents which compared favourably with 10.7 cents in the same period in 2023.
  • An interim gross dividend of 10 cents per share is being recommended.
  • Return on equity of 18.3% for the six months ended 30 June 2024 compared favourably with 16.2% for the same period in 2023.
  • Cost efficiency ratio (‘CER’) improved to 43.9% from 46.6% in the same period last year as the increase in revenue outweighed the increase in costs.
  • The bank maintained a strong liquidity and capital position as at 30 June 2024, with a   Liquidity Coverage Ratio of 552% and Tier 1 Capital of 21.1%.

Financial performance

Profit before tax for the six months ended 30 June 2024 was €78.6m, an increase of €19.3m from the same period in 2023. Higher profits reflect an improvement in all revenue lines as well as a higher recovery of expected credit losses (‘ECL’). These positive variances were partially offset by higher costs as the bank continued to invest.

Net interest income (‘NII’) increased by €17.0m to €106.6m compared with €89.7m in the same period in 2023. The increase in NII was driven by the higher interest environment as the average interest rates in H1 2024 were higher than those prevailing in H1 2023.

Non-funds income (fees and commissions and trading income) increased by €1.3m reflecting a rise in both trading and new fee income. Trading income increased by 34% compared to the same period last year driven by higher foreign exchange income generated from the strong relationship with corporate customers.

Operating expenses increased by €6.6m to €56.1m, compared with €49.5m in the same period in 2023. While there were several contributors to the movement in operating expenses, the most material drivers were increases in staff costs, IT expenses and real estate costs as the bank continues to invest in its people, technology, and new headquarters in Qormi. Releases in litigation provisions reported in H1 2024 were roughly of the same value to a refund from insurance in relation to operational losses reported in 2023.

During the six months, there was a release of ECL of €7.0m, compared to a release of €2.6m reported in the same period last year. Both the retail and corporate business lines contributed to the release. The release in the corporate business line was mainly a result of amounts recovered from non-performing loans and an improvement in the credit quality. On the other hand, the release in the retail business was mainly driven by a release of provisions held for inflationary pressures which did not materialise.

HSBC Life Assurance (Malta) Ltd reported a profit of €4.5m compared to €1.6m reported in the same period last year. The increase in profits is a result of an improvement in the composition and volume of new business together with yield curve and positive movements on the financial securities’ prices.

The effective tax rate was 35% in both periods. This translated into an interim tax expense of €27.9m.

Financial Position and Capital

Net loans and advances to customers amounted to €2,981m, a decrease of €103m or 3% when compared to 31 December 2023. The bank continued to improve asset quality by reducing non-performing loans by 28% while retaining a prudent credit policy to ensure long term sustainability of its service proposition.

The bank’s investment portfolio increased by €394m to €1,710m as the bank invested in longer tenure assets to strategically hedge against future movements in interest rates. The investment portfolio is composed of highly rated securities and continues to be conservatively positioned with the lowest investment grade of A-.

Customer accounts were €6,058m as at 30 June 2024, a decrease of €83m or 1.4% compared to 31 December 2023. The bank had a satisfactory advances-to-deposits ratio of 49%, and its liquidity ratios were well in excess of regulatory requirements.

The bank continued to strengthen its capital ratios and is fully compliant with the regulatory capital requirements. The bank’s common equity tier 1 capital was 21.1% as at 30 June 2024, compared to 20.6% at the end of 2023. The total capital ratio increased to 24.1% compared to 23.5% as at 31 December 2023.

The bank continued its trend in rewarding its shareholders with the highest interim dividend over the last 10 years. The Board has thus recommended an interim gross dividend of 10 cents per share which amounts to a gross dividend of €36.0m. The interim dividend will be paid on 17 September 2024 to shareholders who are on the bank’s register of shareholders on 16 August 2024.

Geoffrey Fichte, the Chief Executive Officer of HSBC Malta, said:

“HSBC is celebrating 25 years in Malta. Our results for the first half of the year reflect the strong relationship with customers built over these years as part of Malta’s economic transformation, as well as the continued success of our turn-around strategy announced early last year. We’re growing revenue across all of our businesses and continue to invest for the long term. HSBC’s robust management of risk and focus on high-quality and long-term customer relationships continues to deliver results.

“This year we signed an ambitious and ground-breaking three-year collective agreement to energise our talent on customer service excellence. We inaugurated our new headquarters, HSBC Hub, in Qormi, a €30m investment in the future of work. We accelerated investments in technology, sustainability and new ATMs to support customers.

“We thank our customers and shareholders for their support and are recommending a gross interim dividend of 10 cents per share which is the highest dividend over the last 10 years. Our capital and liquidity remain strong, and we continue to pursue growth opportunities in Malta.”

Government Needs to Address Abuses, Enforce Laws, and Ensure Transparency

Clear distinction between ethical and unethical businesses

The Malta Chamber of Commerce, Enterprise and Industry is acutely aware of the ongoing issues surrounding the employment of Third-Country Nationals (TCNs) in Malta. The Malta Chamber emphasizes the necessity of employing TCNs only where there is a demonstrable need within the labour market, and similarly, the employment in jobs directly or indirectly associated with the government should be justified by genuine need.

Critical Reliance on Migrant Workers Across Sectors
Many key sectors in Malta, including healthcare, elderly care, tourism, manufacturing, tech and financial services rely heavily on migrant workers due to a significant shortage in the local workforce. This reliance underscores the importance of a strategic workforce plan that addresses these shortages, ensuring a balance between human resource needs and the country’s capacity to accommodate them sustainably.

Government needs to Address Abuses
The Malta Chamber condemns the unethical practices observed in certain businesses, which exploit TCN workers. Recent investigations have uncovered instances where companies have illegally employed TCNs, engaged in contract violations, and subjected workers to poor working conditions. Such practices not only violate the rights of the workers but also create unfair competition for businesses that adhere to legal and ethical standards.

There have been news reports of exploitation, such as workers being charged exorbitant fees by recruitment agencies or being subjected to underpayment and inadequate working conditions. For instance, a number of companies have been found to employ TCNs without proper contracts, leading to instances where workers were paid less than the minimum wage or were denied basic rights and protection.

Clear Distinction between Ethical and Unethical Businesses
The Malta Chamber calls for a clear distinction to be made between ethical businesses which comply with employment laws and standards, and those that exploit legal loopholes to the detriment of workers and fair competition. The role of entities like Jobsplus, Identita’ and the Department of Industrial and Employment Relations (DIER) which are collectively responsible for the issue of work permits, regulation and monitoring of employment practices, is crucial in identifying and addressing these abuses. We urge continued vigilance and robust action to ensure that all businesses operate on a level playing field, respecting both legal standards and the rights of workers.

Government needs to Enforce and be Transparent
In light of these issues, The Malta Chamber invites the government to enhance transparency by releasing the data from the recent skills survey, which identifies the specific needs of the country’s labour market. Additionally, we advocate for stronger enforcement of labour laws and increased dialogue with stakeholders, including the Malta Council for Economic and Social Development (MCESD), to ensure that the implementation of policies is fair and effective. This collaborative approach is essential to create a sustainable and equitable environment for all sectors of the economy.

BOV reports profit before tax of €148.2 million for first half of 2024

In the first half of 2024, the Bank of Valletta Group delivered a strong financial performance, with pre-tax profits of €148.2 million, representing an increase of 40.9% over the same period last year. The increase in profitability resulted from strong growth in interest income, and to a lesser extent, from net fee and commission streams, underpinned by sustained efforts to improve cost effectiveness and efficiency. In tandem, the Bank continued to pursue a balance sheet optimisation strategy, shifting short-term liquidity into long-term assets to ensure longer term profitability.

The Bank registered Net Interest Income (NII) of €193.6 million, representing an increase of 21.1% when compared with the same period last year. Net Fee and Commission Income increased by 6.5%, reaching €36.7 million, with positive results registered in core income areas including credit-related and trade finance business, as well as brokerage and other investment related activities.

Operating costs registered a decrease of €2.3 million, down to €90.7 million, with costs of human capital the primary driver, followed by technology-related expenses. The Bank’s efforts to manage its costs resulted in cost reductions in the majority of cost categories, with the Cost-to-Income ratio reducing sharply from 47.9% in June 2023 to 40.7% in June 2024.

The Group’s strategy to optimise the balance sheet continued to be centred on its core financing business and management of excess liquidity. The Group’s treasury continued to perform well on the strength of increased volumes and improvements in the net interest margin on the investment portfolio, as well as interest being derived on the cash deposits held with the Central Bank. While cash and short-term funds decreased by €1.1 billion compared to end December 2023, investments in the treasury portfolio increased by €723.2 million.

Loans and advances to customers amounted to €6.6 billion at the end of the first half, resulting in a net increase of €374 million, with high growth levels on both business and retail advances. On the liabilities side, customer deposits experienced a marginal increase of €14.9 million, reaching €12.2 billion. This led to a favourable increase in the Group’s gross loan-to-deposits ratio from 51.7% at end 2023 to 54.7% at end of June 2024, in line with the Bank’s long-term direction.

Following these developments, the Bank retained a comfortable Liquidity Coverage Ratio of 357% as at 30 June 2024. With a continued focus on asset quality and related impairments, the non-performing exposure ratio moved below the 3% mark by June 2024. Total Group Equity stood at €1.3 billion, an increase of €68.7 million, while the net asset value per share at the end of June 2024 stood at €2.3 per share (December 2023: €2.2 per share).

Reinforcing our aspirations to be leaders and innovators in the financial sector – Dr Gordon Cordina, Chairman

“I am pleased to report yet another strong financial performance by the BOV Group for the first six months of 2024. This is all the more significant within the context of a weak international economic scenario clouded with uncertainty. BOV’s profitability continued to benefit from the environment of high international interest rates and our decision to maintain interest rates unchanged for most clients while maintaining a very strong capital base.

We registered a solid performance in most of our core areas of business. We have seen growth in customer lending, contained movements in customer deposits and have continued to expand our bond portfolio with the aim to lock in returns over the longer term. The BOV Group’s balance sheet figures are extremely encouraging, with pre-tax return on average equity (ROAE) of 22.8% and the Group’s Common Equity Tier 1 Capital (CET1) ratio in June 2024 at 22.3%.

In the months to come we will strengthen our resolve to continue along this trajectory. We will endeavour to sustain the Bank’s performance, renew our resolve to become ever more customer centric, improve our digital maturity and continue to engage with our stakeholders to highlight the importance of ESG and instigate behavioural change particularly through pricing incentives to boost the attractiveness of ESG for businesses and households alike. The Bank’s financial performance reinforces our aspirations to be leaders and innovators in the financial sector and a catalyst for positive change.”

We continue to strengthen our position as Malta’s Leading Bank – Kenneth Farrugia, CEO

“During the first half of 2024, the BOV Group maintained its strong financial standing, building on the excellent performance registered in 2023 and sustained in the first quarter of 2024.  The positive performance was characterised by strong growth in our operating income, across our interest and non-interest income driven lines of business, while also maintaining a strong focus on our costs. We continued to gain traction in both commercial and retail financing, and I am pleased to note the continued interest in our green financing solutions. On the net fee and commission income side, the Bank has continued to register positive traction across a number of business areas.

Reflecting on this performance, I cannot but reaffirm our unwavering commitment to continue strengthening the quality of our customer service experience across our channels. We continue to invest in our digital service offering and will also shortly be initiating the process to modernise our ATM fleet across Malta and Gozo.

I am pleased to note that our efforts in improving the customer experience is bearing fruit. Our ongoing customer panels are showing improvements in our net promoter scores and our customer service ratings, with customers mentioning good service and overall touchpoint satisfaction as key factors to this improvement. The current ratings are in line with our ambitious targets for the year, and the insights garnered are providing us with further opportunities to keep enhancing our service offer, particularly in digital services and in speed of service, to further align with customer expectations.

The Bank’s performance registered so far is the result of the ambitious strategy that we are taking forward, a strategy aimed at positioning Bank of Valletta as Malta’s leading and go to Bank. Over the coming months we will continue taking on the challenges of a modern and fast-paced financial industry as we continue our journey that is taking this Bank from good to great.”